1. How do I borrow books? How many can I borrow at a time?
You have two options: SSEES Library has two self-service machines, one on the Ground Floor and one on the First Floor. The second option is to bring your books to the Help Desk also on the Ground Floor. You will need your UCL card to borrow books. If you are using one of the self-service machines you will also need your PIN.
Undergraduates and Master's students may have up to 20 books from UCL libraries on loan at a time. Standard loan books may be borrowed for 8 weeks, but if books are on reading lists they are often limited to 3-day or 7-day loan to make sure everybody on a course gets a chance to use them. The Library charges fines for overdue books so don't forget to bring them back on time or renew them.
2. Can I renew books online? How many times can I renew books?
Standard loan books (8 week loans) and 7-day loans can be renewed as many times as necessary, as long as they have not been requested by another user. Please note that 3-day loan books cannot be renewed and must be returned to the Library on the day they are due. To renew books Sign-in to Explore using your UCL user name and password. Select "My Library Account" or "My Loans" from the drop-down menu below your name on the top-right of the screen and you will be given the option to renew your books. If a book is already overdue you will not be able to renew it online. Instead call the Library Help Desk on 020 7679 8701. Books requested by other borrowers may not be renewed.
3. How much are fines for books returned late?
20p a day for standard loans, 30p a day for 7-day loans and 50p a day for 3-day loans. Fines are charged on weekdays only, so the fine on a standard loan book that is one week late will be £1.00.
4. How do I request books that are on loan?
If all the copies of the book you need are on loan you can request a copy via Explore. The reader who has the book will be asked to return it to the Library, although if they have only just borrowed it they will be allowed to keep it for a few days.
5. Why can't I find my book, it's supposed to be here?
Check Explore to see if all the copies are on loan. If so, then request (reserve) a copy online. If Explore says the book is available, check that it belongs on the open shelves. We have to keep some books at Stores and they will need to be requested, either at the Help Desk or online. If the book should be on the open shelves and isn't, it might be on a reading desk anywhere in the Library, or on one of the shelving trolleys, on the reservation shelves on the Lower Ground Floor, or by the photocopiers. It might also be on the wrong shelf. If you still cannot find the book ask at the Help Desk - if we can't find it either we will start searching systematically.
6. The library doesn’t have a book I need. How can I get it?
You can suggest that the Library purchases the book via Explore. Or, if you require the book more urgently, you can make an Interlibrary Loan request for a small fee (£3.00 per item), also via Explore.
7. What is my PIN?
Your PIN is a 4-digit number, based on the day and the month of your birthday. For example, if you were born on 14th March your PIN would be 1403. You need your PIN to use the self-service machines at UCL Libraries. Ask for assistance at the Help Desk if you would like to change your PIN.
8. Can I borrow and return books when the Library is not staffed?
Yes. SSEES Library has two self-service machines (on the Ground Floor and the First Floor) that will allow you to borrow and return books at any time. The machines are easy to use, all you need is your UCL card and your PIN.
9. How do I find a book/journal article on my reading list?
Always start by looking in Moodle - there should be a link from each Moodle course to its associated reading list. The title of each reading is blue and underlined - click on this to see more details, including a link to the library catalogue Explore for the item, and in some cases, a link to the full text. If you can't find a reading list in Moodle your lecturer may not have set one up: ask them in the first instance.
Most books on SSEES reading lists will be in SSEES Library, often in several copies. See layout of the Library for floorplans and a list of all the shelf locations. Some books might be held in other UCL libraries.
For journal articles, start by looking for the journal title in Explore. If SSEES Library has the journal you need it might be downstairs on the periodicals shelves. Journals (periodicals) are shelved in alphabetical order by title, and there is a separate reading area for current issues. Some older journals are kept in Store, so you need to request them online.
10. How do I access Stores items?
Some storage items, those designated ‘Pamphlet’, ‘Cupboard’ or ‘Microfilm’ on the catalogue, are held on-site and can be collected the same day. These need to be requested at the library Help Desk. Others, those marked ‘Stores’ need to be requested online via Explore and can be collected from the Library Help Desk the next working day in the afternoon.
More information on the Stores service is available on their FAQ.
11. How do I use the DVD collection?
SSEES Library has a large research collection of films and documentaries. There is a detailed online catalogue of this material. Videos and DVDs may only be viewed in the Library. UCL Main Library has a collection of feature films for loan. Due to copyright regulations, the UCL SSEES Library collection is only available to current UCL students and staff.
12. How do I use the Archive collections?
Access is unrestricted to the majority of collections and they can be consulted in the Library without special permission, although we prefer users to book an appointment. A number of collections are accessible only after a formal application and the acceptance of special conditions. Special terms apply to the reproduction of photographs and the photography of documents for publication. Archive material is not available for loan.
An online guide to the collections is available. All catalogues are available online and these catalogues are linked to the guide. Since many of the collections are very small. i.e. one volume, their description at collection level in the guide precludes the need for further listing.
Enquiries can be e-mailed (email@example.com) to the User Services staff in the Library.
13. What online resources are available?
Our Guides to Resources include online resources that are available. Library services also provides a list of e-journals and databases that UCL staff and students have access to.
14. How do I access electronic journals?
You can search electronic journals, databases and other electronic resources via Explore. If you cannot find the title you need, look at the A-Z lists of e-journals and databases on the Library Services website.
16. The Library is full. Where else can I study?
As a UCL student or staff member, you have access to all UCL Libraries. There are also several quiet study spaces, group work areas and bookable study spaces available. Please visit the UCL Library services website for a full list.
17. What computing facilities does the Library have?
The Cluster in the UCL SSEES Library is for the use of all SSEES students. There is an additional Cluster outside the Library for SSEES graduate students. For more information on SSEES Library's computer facilities, please visit our Facilities webpage.
18. Does the library have WiFi?
Yes, wireless access via eduroam is available on all four floors of the Library. For information on connecting to the eduroam service, visit the wireless web pages.
19. Can I print/photocopy/scan in the library?
Yes. There are photocopiers which make both black-and-white and colour copies and scan in the Photocopying and Printing Room on the Lower Ground Floor of the Library. There are printers in both the Postgraduate Computer Cluster outside the Library on the First Floor of the School and in the Student Cluster on the First Floor of the Lbrary. You can use your UCL printing credit for all these activities. If you need to add more credit to your account, you can do this via the top-up machine in the Photocopying and Printing Room on the Lower Ground Floor of the Library.
Further information on Cluster printing is available on the Information Services website.
20. Are there other computer facilities on campus?
Yes there are. Check the Information Services website for a list of available computer spaces.
22. How is the Library staffed during the 24-hour opening?
Staffed services are available 09:00-21:00 Mondays to Fridays during term, and 10:00-17:00 on Saturdays. The Library reading rooms continue to be open overnight during the week and on Sundays with Security staff present at all times to ensure the safety of the building and its occupants. Please be aware that cleaners work in the Library between 06:00 and 08:00 on weekday mornings.
23. What if I forget my card?
You must remember to bring your UCL ID card / library membership card at all times. Anyone without a valid card will NOT be admitted to the SSEES building or the Library.
24. Can I borrow and return books out-of-hours?
Yes. You can borrow, renew, and return books using the two self-service machines in the Library. You will need your card and PIN to access the machines. You can also return books using the book bin just outside of the Library doors, next to the SSEES lift.
25. Can I access the computer clusters?
Both the Student Cluster in the Library and the Postgraduate Cluster are open to eligible users. There is no IT support available outside staffed hours, so if there is a problem with any equipment it will not be fixed until the following day. Please help by reporting any faults promptly using the paper forms in the clusters.
26. What if I want to watch a film in the Multimedia Room?
On weekday evenings you can start watching a film at any point up to 21:00. You can continue viewing after Library staff have left, and return your headphones to the security guard at the Help Desk when you have finished.
28. What if there's a problem during the night?
If there is a problem, please speak to a member of security staff in the first instance. There is always a security guard at the Library Help Desk and there will often be another one patrolling the Library. They will log any issues you report and will pass the information on to Library staff.
29. Do I have access to other areas of the SSEES building?
You can access facilities such as the water fountain, student lockers and the student common room, but you will need to show your UCL ID card to security staff before heading upstairs. Students are required to sign in and out each time they need access to the School.